Management of Spontaneous Volunteers in Disasters (G-489)

Go to NC EM TERMS to register
Management of Spontaneous Volunteers in Disasters (G-489)
Description In every disaster there are well-meaning people who want to help in the affected area by volunteering. Often they are not put to work and/or leave disenchanted which can result in unpleasant community relations. Participants will learn to how to resolve the issues and challenges associated with the coordination of spontaneous (self-deployed) volunteers; how to develop a plan for your community; and how to establish and operate a Volunteer Reception Center (VRC) where volunteers are matched with needs. This course will also discuss best practices for managing volunteers including their use by Voluntary Organizations Active in Disasters.


Date(s) Thu. Oct 09, 2014 9:00am -4pm
Location Caldwell County Health Department
2345 Morganton Boulevard SW, Lenoir NC 28645
Google Map
Handicap Accessibility Yes WiFi Access
Offered By North Carolina Division of Emergency Management
Primary Instructor Stone, Faye
Course Length CEUs
Maximum Participants 45 # Open Seats 35 # on Wait List 0
To Register
Go to NC EM TERMS to register
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Michaela Hall

Michaela Hall

We had a very successful day helping hundreds of Caldwell County residents sign up for Code Red notifications and learn about preparing emergency kits for their families. It was a beautiful day, and people were grateful for the information. We were pleased with the number of folks who are already registered to receive Code Red notifications. Some already have emergency kits and others were interested in learning what to do. We had a game for children to play in creating a list of items an emergency kit should include thanks to NC Emergency Management. They did very well!

Some of our CERT team partners, Bethel Colony of Mercy, Kings Creek Fire Department, and the Caldwell Amateur Radio Club, also had booths at the festival. All of our first responder groups were represented with booths and equipment displays. Nothing warms a child’s heart like seeing a big fire truck!

Great job to all Crowd Shot 2 Crowd shot 3 Crowd shot Dave Thomas-Shirley Kanode 2 Dave Thomas-Shirley Kanode Helicopter 1 Helicopter 2 Kenneth Teague Robotof the staff and volunteers who work hard to put this on every year.

Dave Thomas

Dave Thomas

Elizabeth Thomas-Marie Hiller

Elizabeth Thomas-Maria Hiller

Marie Hiller-Dave Thomas-Kenneth Teague

Maria Hiller-Dave Thomas-Kenneth Teague

NC Emergency Management Rep

NC Emergency Management Rep

Rosemary and Michaela Hall

Rosemary and Michaela Hall

Marie Hiller-NC Rep

Maria Hiller-NC Rep

FEMA September 2014 CERT E-Brief

(Click here for complete online newsletter)

CERT E-Brief

Volume 1 / Issue 2

Lessons Learned by CERT Volunteers During Hurricane Sandy Activation

Three CERT programs — Arlington County, VA; Cohasset, MA; and Middle Township, NJ — were interviewed about their experiences before, during, and after the historic storm.

CERT In Action

CERT Competitive Events Expand Appeal and Engage Volunteers

CERT competitive events are becoming increasingly popular for CERT volunteers to showcase their skills and take part in additional training.

CERT Responds to Bomb Scare

CERT volunteers are often called upon to assist with anything from traffic accidents, to warming stations for firefighters, to light search and rescue operations. There are times, however, when CERT volunteers are asked to support even more dire emergencies.

CERT Programs Play Major Role in Animal Care

Companion animals are a large part of many Americans’ lives, but pet owners’ failure to properly plan for pet transport and care during emergencies is still an area of concern.

2014 Training Dates

December 1–3, 2014

Course Name: E0428 Community Emergency Response Team (CERT) Train-the-Trainer

This course prepares participants to deliver FEMA’s CERT Basic Training course.

December 4-5, 2014

Course Name: E0427 Community Emergency Response Team (CERT) Program Manager

This course prepares participants to establish and sustain an active local CERT program.

Corrections from July 2014 E-Brief

Hamden CERT Supports Residents, Firefighters in Overnight Apartment Blaze

In February, Hamden (Conn.) CERT brought relief to a number of displaced individuals after an overnight fire tore through their 28-unit apartment building.

New Jersey CERT Programs Provide Super Bowl Support

The Seattle Seahawks and the Denver Broncos were not the only teams hard at work on Super Bowl Sunday this past February.

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ICS-300 Class–Intermediate Incident Command System

ICS – 300 Classes

Evening Classes   


Course ICS-300 – Intermediate Incident Command System for Expanding Incidents (G-300)
Description This course provides training on and resources for personnel requiring advanced application of the Incident Command System (ICS).


Date(s) Tue. Oct 21, 2014 18:00
Thu. Oct 23, 2014 18:00
Tue. Oct 28, 2014 18:00
Thu. Oct 30, 2014 18:00
Tue. Nov 04, 2014 18:00
Thu. Nov 06, 2014 18:00
Location Caldwell County EOC / Training Facility
2345 Morganton Blvd., Lenoir NC 28645
Building/Room 3rd Floor Training Room
Handicap Accessibility Yes
Offered By Caldwell County


Register on TERMS:


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2014 CERT Fall Events and Training

There is no cost for these training classes and events.

COLLAPSED WALL CLASS–Saturday, September 13, 9:00-1:00
Kings Creek Fire Department CERT Team will host this. RSPV by September 8 to Elizabeth Thomas,

CALDWELL COUNTY FIRE & LIFE SAFETY FESTIVAL–September 27, 10:00-3:00, Caldwell Community College and Technical Institute. There will be a CERT booth. Anyone interested in assisting at the booth, please comment here or send an email to

UTILITY SHUT-OFF AND FIRE EXTINGUISHER CLASS–October 21, 7:00 pm to 9:00 pm. Hosted by the Kings Creek Fire Department CERT Team. To register, contact Elizabeth Thomas at by October 15.

ICS-400 – Advanced Incident Command System Command and General Staff – Complex Incidents (G-400) Training. September 17-18, 8:00 am. To register go to the following link. This course is primarily for professional emergency employees.
EMERGENCY SEARCH AND RESCUE EXERCISES–Elk Knob State Park, November 15, 2014. Two sessions: Noon to 6 pm, and 6 pm to 11 pm.
Elk Knob State Park is teaming up with Caldwell Community College, The College is a sponsor and will be providing the meal at 6:00. You do not have to participate in all 11 hours of the event. One session is recommended. One should dress for the weather, (in layers) and have hiking boots with good support, and walking sticks. Detailed directions will be provided to those who register. Should be an informative and nice day to be on the mountain in the fall. Registration information will be available at a later date.